Benta Achieng’ Aseto,
Chief, Client Service Delivery Pillar,
UN Regional Service Centre Entebbe, Uganda
The Leadership, Women and the UN Programme was an incredibly enriching leadership and networking experience. The course covers a broad range of topics. What I found really helpful were classes about the nexus of cultural dimensions of leadership and strategic negotiations for win-win outcomes. I also valued meeting UN staff from around the world who are dealing with similar challenges. This broadened my perspective and network. The UN is highly diverse, especially culturally. Daily scenarios we face in the workplace require strong negotiation skills.
Through Staff College learnings, I gained relevant and invaluable insights into achieving improved outcomes through negotiations. It has helped me break down barriers.
In my daily job I am responsible for rolling out and embedding the Client Service Delivery Model (CSDM) at the UN Regional Service Centre Entebbe (RSCE) and the 21-client missions in Africa whom we serve. The CSDM project seeks to streamline the client experience for all the entities involved. We try to ensure clients are served in the most client-oriented way, through effective and seamless processes, with transparency throughout the issue/query resolution process.
By applying what I learned from the UNSSC’s Leadership, Women and the UN Programme, I have witnessed increased commitment by stakeholders. They tell me they feel like their interests are being heard and considered. Each party also has a clearer understanding of what they are signing up for. These days our delivery timelines are shorter as the rollout approach gets contextualized. These are the benefits that trace back to what I learned at the Staff College.
Learning and changing our approach to negotiations is helping my office “Support Peace in Africa”.